Refund Policy

At Verydex, we are committed to fair and transparent refunds. Because our service involves the real-time purchase of virtual phone numbers from third-party providers, our refund policy is designed to protect you while reflecting the nature of digital goods.

1. Automatic Refunds for Unused Numbers

If you purchase a virtual number and no SMS code is received, you may cancel the activation directly from your dashboard. Upon cancellation, a full automatic refund will be credited instantly to your wallet balance — no request, no waiting period, no questions asked.

2. When a Refund Will Not Be Issued

Refunds will not be granted in the following circumstances:

• An SMS verification code was successfully received and displayed on your dashboard.
• The activation was not cancelled within the allotted waiting period and expired naturally.
• You entered the code incorrectly on the third-party platform — this does not entitle a refund as the number and code were delivered correctly.
• The number was used for a service that is not supported or that intentionally blocks virtual numbers.
• Wallet top-up funds that have already been spent on completed verifications.

3. Wallet Balance Refunds (Top-Up Returns)

Wallet funding deposits are generally non-refundable once processed. However, in exceptional circumstances — such as a duplicate payment or a payment processing error — you may contact our support team within 24 hours of the deposit for a review.

Approved wallet refunds will be returned to the original payment method and may take 3–7 business days to appear depending on your payment provider.

4. Manual Top-Up (MOMO) Submissions

For wallet funding submitted via manual mobile money (MOMO) payments: if your submission was approved and credited in error or not credited at all despite successful payment, contact support immediately with proof of payment. We will investigate and resolve within 48 hours. Refunds for erroneous manual credits will be handled on a case-by-case basis.

5. Dispute Resolution

If you believe a refund was not correctly processed, or if you have a dispute regarding a transaction, please contact our support team with the following information:

• Your account email address
• The transaction ID or activation ID in question
• A brief description of the issue
• Any relevant screenshots or proof

We aim to respond to all disputes within 24–48 hours.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the platform after changes are posted constitutes your acceptance of the revised policy.